ANZ Australia

I’m curious as to why the accounts are not more detailed in a way that they state the balance on said day at 7 am. Then at 7:29 you have a transaction of say $70 then at 7:30 your new balance is . It makes it hard to keep track of your account when a figure comes out of your account yet nothing is displayed to say who is withdrawing or when or how much the actual transaction is. Leaving you do the math yourself from memory. Going to bed thinking there’s $1026 in your account then waking up at 6:30 and looking again with $896 left. (Figures are incorrect but the scenario is the same. This has happened to me and it’s left me lost as to who when and for what am I paying for with no new transactions appearing. I’ve been in the situation thinking I have had x amount in there at let’s say 6 pm yesterday. Knowing that at 6 pm I’ve checked my account balance seeing the figure x is available. Then overnight the amount of y is withdrawn but I have not made a transaction. there is also no transaction shown between these hours but still my balance of x is no longer there and it’s become x minus y . The least that should be shown is the amount of y and where it is either gone to or going to and the time the transaction has occurred. You can’t tell the bank allows a transaction without know the figure or the recipient

Absolutely loveee the online banking app so easy to use. Accessible by password and Touch ID, and can use ur phone the same as a debit card so I never have to worry bout if I have my card on me or not which has been a life saver multiple times, can even use it at atms. And what I couldn’t sort with the online banking was easily sorted over the phone. All my over the phone enquires have been easily sorted with either the help of the automatic voice mail left by the company or if waited on the line with the help with a well informed staff member, I’ve always been met with a patient and helpful staff member which is absolutely needed since I am not the best with technology or remembering all my details which Ik can be troublesome for them yet I have always been assisted without any sign of aggravation or annoyance even tho Ik it can definitely be that. And last but not least the time, the time it takes to transfer money to my account from almost any other banking whether anz or not is amazing my money almost always goes into my account immediately even payroll is transferred immediately, which in my opinion is a must have. A bonus/ negative is that they are always updating their services which is great because the intention is to make the experience better for everyone but at the same time sometimes prevents the app from being useable or being able to view certain things on it. Overall I absolutely LOVE it 💖

Screw you anz. Since changing the app it now takes 14 hours for money to clear from my husband and I no longer have an overdraft facility that I had approved of and was approved for. Now my finances are in a mess. I keep a strict budget and maintain a vigilance on it. It never took 24 hours for money to clear that had been sent from my husband to me. I think it’s time to change banks. My overdraft facility was approved for the sake of loans and insurance which were direct debit. It was approved years ago. I had last year almost a year of being overdraft for a lot . Overdraft was usually max $100 overdrawn. I was paid from my Job so you always got the money but now it has disappeared without notifications. My budget has now been thrown in disarray. I don’t know what I can afford or can’t since you have taken away immediate clearance and overdraft facilities. My husband is ANZ due to the immediate clearance facility. Now I think I was wrong. Fix this please. As now I’m looking at other banks