EMDR kit

I have loved the app so far! I am a therapist for kids and the kids love it, especially the pulsators and the sound. The issue I am having is it will not allow me to use longs I’ve downloaded on Apple Music to play during sessions. Please fix this! I want them to be able to choose their songs.

I have a love hate relationship with my EMDRKit. I’ve had problems from the beginning- the pulsators just won’t stay connected via Bluetooth. I’ve used the system with 3 different iPhones and have upgraded pulsators and the issue still exists. When I have the pulsators sitting right next to my phone the signal is only at 3 or 4, never at 5. When I’m sitting 6-8 feet from the client the connection is barely a 1 or 2 and the connection drops if I stop the machine for more than 30 seconds. Sometimes the connection drops during a set. It’s really annoying and I will probably look for a new solution once I’m back in the office full time.

I purchased the EMDR kit following my EMDRIA basic training. The instructors only made mention and recommendations towards the classic equipment makers such as Neurotek. I was disappointed to see the options considering the prices and the fact that all of the equipment looked like it hadn't been updated since the 90's. So I couldn't believe that in this day and age it was the best people had to offer- especially as EMDR continues to advance! So I stumbled across the EMDR Kit 2 online and was immediately drawn to its innovative design and use of current technology, but even moreso the fact that it is app-based. This means that the product and features that it has when I purchase it will not be static, but that can continue to be updated and improved upon. Because of this potential, I decided to go for it- even though I knew it was a risk due to me not having any personal reviews and the flip side of innovation being the potential for bugs and poor technical follow thru (just because they CAN update the app doesn't mean they will). In fact, when I first received the product I had a couple big issues with it, being the inability to sync the bls, only having a timer rather than a count of the passes, and inconsistency connecting the pulsars. Dismayed I reached out to the developers and received the most excellent customer service from the outset. They validated my concerns, offered helpful suggestions, and informed me of current efforts to address my concerns in future updates- including offering specifics! They seemed to really value my feedback and take it to consideration. Since those initial concerns, I have seen three significant updates and I am VERY grateful to say that not only are they all resolved, but the app has made other big improvements including adding additional features!! I could not be more excited about this product and have better things to say about the developers! Thank you!!