Slice - Order Local Pizza

I pulled up a local pizza shop’s webpage to remind myself to preorder a pizza for when they opened. They recommended I use the slice app, and since they were not open for a few hours I downloaded the app. Then, I went back to the website and clicked the link to route me to their page within slice. So far, so good. I saw their logo and double checked the location since I was out of my area when placing the order. I then went in to my meeting, left the app open on that page, and when I came out placed the order. That evening, I went to get my pizza, but as I was driving noticed it said another place on the other side of town. My first thought was did I pick the wrong place, but when going back into the app to check I saw the logo and remembered going to that page specifically. Then, I went to the other places page within slice, and it was the exact same page, just a css wrapper for the top banner color and logo. If you were down past the banner, when you order, like I was you would never know the page had switched on you. Sure, they send a confirmation and all, but sadly for me, I trusted the process and did not check it until it was too late. It seems like they may be pushing people toward their more favorable partners with more locations. Either way, bad experience overall. You know how it is when you have a place in mind, and wait all day, and then someone swaps it for a place much less desirable. You just don’t do that to somebody. Not to mention your business partners. 🙅‍♂️🙅‍♀️🙅

This company has the WORST service. It’s built on a wall of incompetent button pushers, who have no clue how to track a pizza or there drivers. DUCATIES MYRTLE BEACH, SC uses them. We live only a few blocks from Ducatis in Living Dunes and have been regulars with their pizza. However, last night we ordered two pies and a salad. We never received our order. They use a company called SLICE which makes Ducatis look horrible. My pizza, after being told for over an hour it was on the way, was left at some gazebo in Myrtle Beach. That’s right, some gazebo in Myrtle Beach. There’s NO GAZEBO in my neighborhood. And customer service told me twenty lies or more. Then argued with me that it was on my doorstep. Till they sent a picture from the driver. “The gazebo drop!” is not my front door, is not in my neighborhood and no one has a clue where that is. By the time they come clean and said the driver dumped it, (after taking my money and tilp) Dutactis was closed. I tried to call but they would pickup and hang up the phone. No worries. We ate grilled cheese sandwiches. I’m out over $60 bucks with no pizza, no apologies, and no returned calls. Great pizza, terrible delivery system and no apologies. There’s too many pizza joints in Myrtle Beach to stay committed to this kind of slack. Whenever owns Ducatis needs to DUMP their contract with SLICE at that mystery gazebo where my pizza is. Sorry systems = sorry business.

I must say that I love the Slice app and the concept of giving more of the revenue to the pizza shops especially local shops and we have always had good ordering accuracy and never had an issue with the over 10 different pizza shops we’ve tried from the Slice app in different states up and down the East Coast of the US. Some cash only shops will actually except Slice orders but not take a credit card which adds an extra layer of convenience and accessibility for folks looking to operate cashless but also spend their money with local establishments. The fees are almost nothing compared to DoorDash and or Uber eats GrubHub etc. those apps are ridiculous my only complaint with Slice the app itself is that the rewards are really messed up right now and have become very hard to earn which is OK as I don’t use the app with intent to earn the pizza rewards for a cheese pizza as it isn’t my usual order anyway but it was fun to earn prior to the chAnges. annoying to have my five or six points wiped out because my local shops no longer participate but again it’s just the rewards that are messed up and I love the Slice app and could not recommend it enough if you’re looking to order pizza thank you