Goldbelly: Ship Food & Gifts

I’ve been using gold belly for years, and I don’t even want to think about how much money I’ve given them during that time. It’s less than a week before Thanksgiving, and they just delivered a dessert to the wrong address - they delivered to the billing address instead of the shipping address. After waiting 47 minutes for the Chatbot to finally connect to a representative, daniel’s response to me was “you should’ve been more careful“ because the confirmation email that I’ve never seen and is probably in a spam folder somewhere would’ve given me an insight into the fact that they had screwed up the information for the order. He was very clear about how unfortunate it was that he couldn’t do anything to replace or resend the dessert unless I agreed to pay for half of the original order price. A total abdication of responsibility. I’m never using the service again, I will definitely tell others not to use the service, and this is among the worst customer service experiences I’ve ever had during the holiday season.

Got my first order in time for our delayed Christmas celebration. My kids and grands love bread s much as I do. I was a bit concerned if it would really taste fresh and it absolutely does. I’m in Ohio and bake bread often, sometimes daily. But my sourdough does not have the crunchy outside or the tangy taste of San Francisco. I’ve been craving more SF sourdough all day and decided I just had to place another order NOW ! I do’t like to wish my life away but the 10 days until delivery will seem like 10 months. I thought it was pricey when I first found it, but after having my whole family enjoy it so much, I am not hesitating to order more. It’s worth the cost!!

Update…. Support contacted me and apologized for the issues, and advised me to reinstall the updated version of the app, which fixed the issue. Very impressive as it is very rare to hear back directly from the company over an app review. The app was indeed fixed and it looks great now. It’s too late for the discount now., but maybe they’ll offer another one soon. Downloaded the app to take advantage of the coupon offer and it shows the Goldbelly splash screen, then the background with the I love NY taxi and that’s it… no menu, no options, nothing I can do. Removed it,reinstalled, same issue. I’ve used Goldbelly for years and they’re great, but stop offering discounts only if you use the app, which only is good for iOS…big fail there, and even then, it doesn’t work. Offer your regular web customers those specials too!!