Wellbeing Nutrition

Had placed an order more than 2weeks ago. The App failed to identify the location from the saved addresses using GPS due to which the order got placed for Delhi instead of Bangalore. There was no support to change the address later. Apparently their support works from 10-7 on weekdays only Ever since have been hearing different versions from different support execs - out of stock, in stock, dispatched, not dispatched - indeed a very sorry state to be in for the support executives since the system isn’t designed to provide the right info to them Having said above, the product is still awaited. As per info shared yesterday morning, the product was to be ordered and dispatched yesterday, which is still not done despite sensitising on the urgency Requesting the right authority to look into this chaos, fix it for a better experience and needless to mention, get my product delivered to my Bangalore address

I ordered 8 items on 16th November during their big sale, and they delivered only one. The remaining items were never dispatched, and every time I tried to contact support I got a different excuse — first they said the warehouse would sort it out, then they claimed the order was “lost,” then after sending email they suddenly said one item was out of stock. Even after I asked them to send whatever was available, nothing happened. No updates, no tracking, no responses. Their WhatsApp support even stopped working while I was talking to them. The app itself shows wrong statuses and has no proper way to cancel or reach support. Honestly one of the most frustrating shopping experiences I’ve had, and I won’t be ordering from them again

I had ordered 2 items on their Buy 1 Get 1 Sale and received only one item. Getting a hold of the customer service team is almost IMPOSSIBLE. Their number is busy 24/7 and they don’t even reply to whatsapp messages. When I finally contacted “Kajol” from their customer service team, she says I need to show picture proof of the empty cardboard box that they delivered in. And as I had already thrown out the box, they’re now saying they need to escalate the issue ans it’ll take 48 hours. This is definitely the LAST TIME i use their pathetic app or products. Their entire customer service team needs to be fired, starting with Kajol.