Innovist: Hair,Skin & Sun Care

I ordered from the Innovist app on 11 August and made the payment in advance. At the time of ordering, the delivery timeline was around 3–7 days, but today is 20 August and I still haven’t received my order. The frustrating part is that my order has already reached the nearby delivery hub, yet the status is still showing “In Transit” and the order has not been delivered. I have already raised a complaint, but there is no proper support or clear solution. I am simply being asked to wait. This is my second order from Innovist, and unfortunately, I am facing the same kind of delivery problem again. If customers order online, it is because they need the product within the promised time. What is the point of providing an app and website if customers have to keep waiting for weeks and still don’t receive their prepaid orders on time? My honest experience: very poor delivery service, poor customer support, and completely unreliable delivery timelines. I would strongly suggest potential customers to think twice before placing a prepaid order through this app, especially if they need the product urgently. Innovist needs to seriously improve its delivery system and customer support. Customers’ time and money both matter.

I’m sharing my honest review after using 4-5 products for two - three months. I’ve tried other products from Innovist too. Like for lipbalm This one feels like a gimmick. There’s no real lubrication to keep lips moisturized. The thick layer stays for only 1–2 hours, then my lips feel very dry and chapped. You have to keep applying it again and again. Same with other products. In India, it’s easy to attract buyers with names that sound scientific like Bare Anatomy or Chemist, but in my experience this is just another low quality product with heavy marketing. The packaging looks good in pictures, but in real life the bottles and tubes are made of cheap plastic. I could see bubbles and rough finishing. The labels were poorly pasted, with air gaps and dust particles. It doesn’t look like good cosmetic grade packaging. Even ₹50 products from other brands come in better packaging. These products are priced close to high end pharmacy brands from Europe, but the quality doesn’t match. Don’t rely only on online reviews or big claims. I’d rather go for pharmacy-based, research backed products.

I’ve been using Innovist products for a long time now, especially their anti-dandruff shampoo, and I must say it’s a game-changer! When no other shampoos worked, Innovist came to the rescue. Their formulations are gentle yet super effective, and I’ve seen great results with consistent use. Beyond haircare, their skincare range is equally impressive. It has become part of my daily routine, and I can’t imagine going back to my old products. The quality and care they put into each product really stand out. If you’re looking for reliable, science-backed solutions, Innovist is the way to go. Highly recommended!