Two Brothers India Farms

I’ve been using this app for a year and truly appreciate the quality of its products. But recently, I accidentally placed the same order twice, each worth ₹5,000, and immediately tried to cancel one. To my surprise, there was no cancellation option at all. WhatsApp support couldn’t process my request, and the helpline didn’t respond. Later, I was told both orders had already been dispatched. It’s unacceptable and disappointing that an app offering such great products provides no basic customer support or cancellation system. Am I genuinely expected to pay ₹10,000 simply because the app failed to offer a functioning cancellation feature?

As someone who is particular about what I eat and what the labels read, as well as how authentic it is, I have thoroughly enjoyed buying my kitchen and health essentials from Tow Brothers Organic Farms. The App is as easy and user friendly, as the food itself. I have had prompt reverts in case of any delivery issues, and that service and reliability is another important reason I like to shop at Two Brothers Organic Farms.

I have been using their products for 4-5 years now. I started eating Khapli Atta since 2020 and have been ordering it. I would have tried 60% of their products and some are ordered on a repeat. Everything is good and healthy however I have one issue. In the last 4 years, I have never received any benefit of being a loyal and regular customer. This makes me feel non valued and as if the brand doesn’t cares anymore. I have started sourcing oils from another organic brand now…. The brands interest in me as a customer makes a difference to me. Here there is none. So let’s not talk about building a community together….