Dis-loyalty

Awful in every way. First the rooms are constantly more than on booking and other major sites. They discount off a published rate. And you can’t cancel for a year. Just book their hotels yourself. Complete waste of $200

I paid for the yearly membership, but when I log in to the app, it says the membership is canceled…This is really frustrating as I can't access my membership through the app and have to re-login through their website.

They show availability on the website for rooms. Try to get you to buy a membership and then dates of stay on app are unavailable - yet available in the site. Now gotta email support, try to get a refund and find another hotel. What a waste of time. Don’t bother. If you can’t make it work, take it offline until you fix it.