Valley Cities Client Portal

It just crashes every time you have to join a video appointment, and there is no other way to access very important appointments. Because of this I miss appointments and have to reschedule them months later. If you try to access appointments anywhere else you get redirected to this app that doesn’t work. I’m going to go in person to my clinic to file a grievance because this app is ruining my access to care.

It often will not work properly on older phone and computers, so isn’t functional. It sends video appointment reminders no matter what type of appointment you have scheduled. It doesn’t facilitate any written form of communication. I used to have the option of emailing a document or question, but now because we used this highly restrictive system, there is no way to communicate with my doctor. I have to leave messages with the main desk and HOPE I get a call back within a week.

Zoom the camera works. In this app it doesn’t. Permission isn’t even there under control. Microphone works but no video on iPhone 14.