App Profile: WTB Online

ARM-way

Rating: 5/5

Never, ever have I met nicer people! They’ve been so considerate and truly helpful. Every single person has been outstanding. Such personable professionals. They’ve been there for me no matter my situation. They’ve smoothed out any complication I came in with. I go to WTB on E Sprague and Napa, and if I lived in North Dakota I’d still drive there, they’re that wonderful! They’ve been a tremendous blessing to me!! I’m very grateful. Thank you WTB!!

The new site blows

Rating: 1/5

I’m sure there was some item that WTB saw in the old system that made them change, but so far both mobile & desktop experiences have been awful at best. I used to be able to log in & be done in 3-5 minutes max, now no…. The view is not what I want, and I’m having to spend MY time adjusting everything to attempt to get what I’m after. Spent around 15-20 minutes the other morning on the desktop and gave up after being so frustrated and just logged out. But I couldn’t log out as the normal logout location (95% of websites) is upper right, now it’s lower left WTH?? Good thing the IT/OPS did put that in the letter they wrote having to explain the blah blah blah excitement of a new site…horse hockey…. Bad decision by WTB management on this one!

Sammi7793

Rating: 1/5

The old app pulled up my checking account as soon as I opened the app with transactions in view, which is what I’m doing on the app 99% of the time. This app has an old checking account on the main page that says closed, and I can’t reorganize the main page to get my current account first. After I scroll through to my account, I then click on transactions. It’s not showing transactions I made this morning, which tells me it’s updating at a slower pace than the old one or it’s not updating at all. It’s more work and I’m frustrated. I spoke to a branch employee about the new app a while ago and he assured me it was user friendly. I don’t agree.