Banner Bank Mobile Banking App

There’s been a wonderful ease of use in the app for someone like me (which is to say someone with temporal-lobe brain damage post car accident) and the human metrics involved in creating the app are hugely apparent. It’s easy to see balances; relatively easy (relative to me that is… with brain damage) to deposit checks and the support team is very helpful. I live on a tiny island and the local bank (Islander’s Bank) got bought up and gobbled up by Banner Bank. I was worried that I would lose the wonderful humans that ran Islander’s - they all knew me and my mental struggles and were basically financial gurus. I was thrilled - THRILLED - to know they were all now apart of the Banner Bank heading. And everyone I’ve had to speak to through Banner Bank (corporate) has been patient and kind AND very human. I’m glad to know I can feel that my brain and finances are in safe and caring hands.

UPDATE: I am just adding on to my previous comment, rating. A couple of weeks ago I needed to find out my account balance. my app was not on the phone I was using so I called the 800 number and, as usual, the person that I FINALLY got a hold of, because it was after regular banking business hours, told me that she had absolutely no way to access account information. Oh she gave me another phone number to call and transferred me so that I did not have to call that phone number and lo and behold, the next person I spoke to was from the very same department and told me the very same thing that they could not access my account information. And, the phone number she gave me took me to the very same automated message that gave me the very same useless information. Let’s just say, I was feeling Very very very very frustrated! If I’m calling a customer service phone number and I want some customer service and I am a current customer and I have a valid current account and all I want to know is the balance then by all means, give me my balance! Ask me a secret question. Ask me a codeword. Do something! But do not tell me that you, the customer service representative, cannot tell me something as simple and Basic as an account balance! I wasn’t asking for personal information. If I have the debit card and no PIN number then knowing the balance won’t do anything for me anyway! The app itself works just fine. But as for the bank? The customer service hours are horrible! … If I’m out and about at midnight and something isn’t working ( money isn’t available when it should be or whatever) the service hours are of no help except for Monday through Friday like 9-5. ( I’m not sure of the exact hours). Otherwise, the app is fine

Really disappointed in the bank for making such a app, it is crude to use and it quite often only fails to work properly. Both with face recognition and manually entering your password in can be a problem. Also some times snapshot doesn’t even work. And when it does it takes days to process. Not always, but it’s unreliable. You could never look at your app after 9 PM because your balance will change drastically and most your transactions will disappear. And if they’re pending they could be pending today, tomorrow the next day, the next day, the next day, the next day & when it finally stops pending then it’s dated as that date not the actual date when the transaction in reality occurred. So there is no way to actually use the app as a check register because it will tell you the wrong information about when you actually spent your money. I truly think that because of this glitch, that the bank is actually robbing everyone of there money a little here and a little there. The system used does not make any sense at all & is completely way out of line with the way it’s processes my transactions where I spend money and when I deposit money. I very much dislike this app and would not recommend it to anyone without a lawyer.