App Profile: Numerica Mobile Banking

cmm472

Rating: 4/5

The tellers at my local branch greet me by my first name when I come in to make transactions and that’s pretty impressive considering the number of people they see in the course of a day. It took a while to get used to the new app but it works well. I like that they pay interest on checking and the low interest rates on my credit card compared to other banks, and good CD rates when they have specials. I’ve received good customer service for the most part but some of the staff aren’t very knowledgeable regarding even the simplest IRA transactions. They require an appointment and then you go in and sit there while they figure things out. That has recently been switched from the investment banking side, and the staff needs more training. My only recent negative experience was someone at the branch trying to upsell me on a protection plan for my credit card. They sell other products such as payday loans that are questionable and counterintuitive to promoting fiscal responsibility. I’ve banked elsewhere temporarily but didn’t stay away very long because they’re a good fit for me, but as they’ve gotten bigger over the years, it is run more like a corporation instead of a banking institution.

graciepooh1988

Rating: 4/5

This app is really great and I love banking with Numerica especially after I had many problems with STCU and got hacked 10 times when I was with STCU so far no jacks with Numerica 🤞🏻. But I am having one issue within the app that has been happening since I started banking with numerica about 2 years ago, when I try to access the side menu when I can go to estatements, settings, and so on, every time I try to access that menu it closes me out of the application immediately so I can never look at my estatements or change my settings and then when I try to log on to the actual website and try to access the side menu there it doesn’t even load up and this has been going on for the last 2 years and it’s getting kind of frustrating and you’d think with all of the updates your IT department does to this app they would have caught this by now. PLEASE FIX IT!!! I WOULD LIKE YO ACCESS MORE IN MY ACCOUNT THAN JUST MY DASHBOARD AND ACCOUNTS PAGES!!!

iK4t

Rating: 5/5

Honestly I’ve had the banking app since it was first issued. I’ve been a member a little over 15 years. It has came a long way since the stone ages. Yes, time to time there are outages but if you follow the social media accounts, or watch the alerts you will know when those planned outages are. When there are system outages during the workday they’re usually back up and running within an hour or two. Numerica makes banking easy. The most recent update at first I did not 100% care for as the little chat bubble pops up; however in the right corner of the little chat bubble that comes up asking if you need help, you can hit the “x” and it goes away! Part of the last update it enabled video banking so instead of going to the branch, you can sit on your couch and meet a teller face to face on your app! Also, whenever I have a problem with the app - the team I speak to at Numerica is always so helpful and informative! KUDOS to their staff! This app and the bank is a good solid 5 star from me. ❤️