Chard Snyder Mobile

I have encountered many delays in claim processing because there is a limit to how many images you can upload, this is particularly frustrating when multiple documents are needed to file one claim. Once the Max has been met for such claim your only recourse is to Fax or Mail. Otherwise I have not had any other issues

Chard Snyder customer support is absolutely horrible. Earlier this year Chard Snyder a Wex company purchased BPC whom used for years for HRA. BPC had excellent customer support and a prompt reimbursement process. After the acquisition it all went straight into the gutter. It takes almost 10 days to receive the funds after submitting the request for reimbursement, previously took about 3 days. But the main problem is that during the transition my annual reimbursement cap was not transferred over correctly resulting in my 4 other family members’ caps lumped under mine and now I am not able to submit any reimbursements under me. I have been calling Chard Snyder weekly for the past month trying to resolve the issue, nothing. Requested 4 times manager to call me, the initial request was 4 weeks ago, I was told that the manager will be calling within 2 hours than within 2 days, still waiting. I was also told to submit my request using manual form and fax number so to avoid auto decline due to cap limit, submitted 3 requests 3 weeks ago, on one small pharmacy was reimbursed but not 2 others, still waiting. As a result I have almost $500 submitted into this black hole, no movement. I have an expensive medicine that I running low on, I am really concerned that I will not be able to get reimbursed. I get that the transitions from one company to another company are rarely easy and smooth but a month??? Chard Snyder’s incompetence is now impacting my quality of life.

I am grateful to know I’m not the only one having an absolute terrible experience with Chard Snyder as FSA. I have used FSA through multiple other vendors over many years and have never, absolutely never, experienced the multiple claim denials and demanding repayment for something already paid. Dental not totally shocked but the receipt I sent I’m didn’t clear it and they required more and more docs. Now they are demanding repayment on a Dr’s office deductible that I see every month and pay every month according to my insurance card requirement. They deactivated my card and held my $ hostage until I jumped through multiple hoops to support my claim. They said if you need to use it we can temp activate for 1 day I said what if something comes up on a weekend and was told sorry not sorry. I will absolutely NOT participate in FSA next year (2023) if my employer uses them again. I have reported them to my HR rep as multiple people at my company are having a lot of issues. They called them and claimed that none of the issues occurred that I reported.