Benefits by WEX

This app is excruciating to use. When you launch it, it uses FaceID to login very quickly, which is great. Then it takes 5-6 seconds to load your accounts. Once loaded, before you can tap on your account, it takes a few seconds to show a modal telling you about the expense scanner. When you close the modal, you’d think you’re finally ready to go. But no… the app spends another 5-6 seconds reloading your account list, as if something could have changed in the amount of time the modal was on-screen. And this happens every single app load. There is no way to keep from being told about this stupid expense scanner that I don’t use. Finally, you can tap on your account and it spends another couple seconds loading before showing you the individual account screen. If you have the misfortune of needing to go back to the account list view… well, you guessed it! Another 5-6 seconds spent “Loading your accounts”. Devs… do your users (and your backend) a favor and implement a reasonable query cache on device. Nobody expects the app to do a full reload every single time you navigate screens. Financial data doesn’t change that often. And if someone does want to forcibly refresh, you can have a refresh button or implement pull-to-refresh.

This app has significant potential. I like being able to check my balance and upload receipts. But it doesn’t coordinate with my insurance and therefore the app doesn’t work as well as another I had in the past. It automatically asks me for receipts/aka EOBs whereas my old provider used to automatically reimburse me for obvious things like a copay at a Doctor’s office. Also I had a lab refund my FSA card as they should not have charged me. The customer service rep I called at Wex said they saw the credit and it should take 1-2 months to rectify it. That was four months ago so I’m missing out on submitting another item. I used the app to contact customer service via email and after I hit send instead of getting a confirmation that my question was sent - the app announced that it had “timed out for inactivity”. 2021 just won’t go away!