WealthCare

Functionality and features are nice, but data feed is slow to respond.

Have tried 3x calling to find out why App opens with an Error message, and shows “I do mot have any accounts yet”. Now have to send them screen shots of the issue. My HSA was working fine, but by them switching us over to WealthCare, new cards, new App - I’ve wasted a couple hrs getting it all to work again. App displays most other info, just not my account, so it is not functional to me, so I would rate it “0”, if that was a choice - and I see the majority of ratings are “1”, so I’m not alone. This is financials for health care - so you would think it would be tip-top. BTW - I went the App route & was able to get this far, after following their directions to log-on from my PC did not work. ML

I have called about this already; I had a payment to a doctor approved yet the app shows “pending review” which is defined on the app as needing a receipt submitted. On the website it shows approved which customer service says is correct plus they said there’s no need to submit receipts. There’s no way to upload a document anyway, and you can’t email to them only phone call. It shows an option for text notifications but it won’t let me select it.