App Profile: DrChrono OnPatient Portal

ephelan_

Rating: 2/5

Appointments and Messaging are the only reasons to use this app. As a user, I have zero control over my profile. What poor design. I have OTHER doctors and OTHER medications that I cannot add. I can’t add any immunizations either. Billing is empty but I’m definitely getting charged. I can’t even change the card on file or see any billing history. I feel like this app was created just to say “we have an app!”

Jackduser

Rating: 1/5

This is App is sooooo bad. My new doctor’s medical practice uses this App for test results and direct communication with their medical team. First, the app sorts test results with oldest results first, so after a year I have to spend 10 minutes swiping down through my old test results in order to see my recent test results, which are at the bottom of the list. There is no way to resort them with recent test results first. Such a poorly designed user experience. Second, although I compose communications to the medical team in organized paragraph form, once sent, they appear as one long run-on paragraph. This week, although I’m still logged in to the app, it has lost all of my information. No messages, test results, appointment, billing or any of my information is there - completely wiped out. I called customer service and got a voice prompt saying customer service voicemail has been disabled and I should message customer service on the app. That customer service communication option on the app has also been disabled. Therefore, there is no way to reach customer service. This app is complete garbage.

JenoPsychNP

Rating: 1/5

I utilize EHR, DrChrono for my private practice. Onpatient has so many flaws with not letting patients see their information I put on the portal. When you want to drop a report, you only can do one at a time. Many of my patients can’t even get their image and demographic information to load. Even my Apple users struggle. Lately, patients can’t even see documents sent to them. When you want to upload documents for them to fill out, you can differentiate of this is for new patients or not. They need to improve the product and work with DrChrono to fix this ASAP.