FNBC Mobile Banking

When I first got my account I got the app and started using the online banking feature. At first it was super convenient and worked really well. Eventually I got a new phone and I had forgot my password so I had to reset my password. It was a long process but that makes sense it should be a secure process. Once I got the new password I logged in as able to use the app again with no problems. After some time the app stopped working entirely. I called multiple times and nobody is able to help me eventually they told me just to use the website. Using the website is less convenient but it was working then as I needed to deposit a check from my phone I realize that I couldn’t do that using the website it has to be done through the app I called again and they said that the app was working although it’s not working on my end. Nobody really knows what’s going on but I just can’t seem to get the app to work.

I have been with FNBC for 20years + I have been very impressed with the customer support I have received!! Everyone I have done business with have been very polite,and helpful I cannot complain at all . I appreciate the help I have received on every aspect. I love the friendly attitude of everyone I have ever come in contact with. When I moved out if the town I had lived in for so many years, I was worried I might have to change banks mainly because I didn’t know if the new town had any FNBC banks but to my surprise they had just put in a new FNBC. And the help and support has been just as nice as the previous bank I had been dealing with. So glad to have someone who knows your name and speaks to you when you walk in!! I wouldn’t dare change banks even If they don’t have one close to where I live. Maybe one day people here where I live will see the need for a wonderful bank like I use and FNBC can build one closer to me. But until then I will keep my trusted bank and be very grateful for them! Donna Ross

I hate that your app isn’t reliable. I hardly ever get to use it and end up having to call to speak to someone. I would call your banking information phone number but it doesn’t have a current balance ever. I love your bank! I just want a reliable app. I’m always having to change my password because it says I never have the right one. It’s saved into my phone each time. Today it says “I’m offline”, that’s not possible as all the other apps on my phone are working just fine with internet