App Profile: Ardent eBanking

Fuzzy Char

Rating: 5/5

I’ve been a member since 1982 when the Credit Union was called SF1 and then SB1 some years later. I’ve always found the app to be user-friendly and informative. The latest update of April 2020 once again managed to top itself. I like being able to view my accounts at a single glance, on the first page, prior to going into each one individually. I love the Remote Deposit feature.

VPNyes

Rating: 2/5

The older version of this app used to provide a better snapshot for all your accounts once you logged in. As an example your overdraft or car payment would show you the amount of your payment and a due date. You now have to tap on whichever category you need the information for and then click on an I with a circle around it, to get to the information. That’s 2 extra steps for just one account, then repeat for next account. C’mon Ardent, you can do better. Make this app user friendly like it used to be. I realize your trying to improve the app, but this is going backwards. Don’t over think this just to make a change and say it new and improved because it is not. Over 20 year customer

-ncb

Rating: 5/5

I have been a member of Ardent Credit Union, originally SB1, for well over a decade. This app has simplified and streamline my ability to manage my accounts from Day One, saving me valuable time from having to mail my payments, pay over the phone, or visit a local branch. There are no fees to transfer funds to pay credit card bills. I highly recommend this app to all Ardent customers.