App Profile: Nbkc Bank Mobile Banking

New User of NBKC

Rating: 4/5

First, I appreciate all the features that the NBKC Bank has to offer, but it looks and feels like the app and site were fashioned after Facebook and Twitter circa late 2000s. Maybe it’s the blue & white everywhere — why do all the pro apps go for blue & white? There are a whole load of colors out there that can make an app stand out, but everyone justs to be like everyone else by going for blue & white? It would be nice to be able to customize the layout of both the mobile and web app, especially for grouping accounts together under a certain theme such as home expenses. Maybe add drop shadows too in the dashboard interface, so that it looks less flat. I don’t get why the only thing under “More” in the top-right corner is: Transfer Money Now. …why? That can easily be placed in the menu instead of placing it as the only thing there in the corner. In fact, just please create as few submenus as possible in the main menu with drop-down menus containing similar actions to save room and to group every one easily into the same area for us to find and use. Thanks in advance.

Briar Guitrau

Rating: 5/5

Recently switch to NBKC from Chase. At first, it was not off to a great start. There was a issue with my debit card and it never got ordered when I opened my checking account, they were quick to send an sincere email letting me know of the issue, when k called in about that issue I spoke with Jade, and this goes without saying, SHE WAS AMAZING! Made me feel like this bank actually cares and not only that, we talked on the phone for about 40 minutes and it was just a great experience! I’m moving to an online only bank, and it’s people like Jade that make me feel even better about it! I finally got my debit card and even got a personal letter from NKBC Bank from Robyn G, telling me how sorry they were and they even sent me some counter checks to make sure I still had access to my money before my debit card arrived! The people on the other side of that phone truly cares about your relationship with them! This review alone is not enough to say how thankful I am for the people who answer the phones! They not only do their job, but they exceed exceptions by any measure!

A very impresssed customer

Rating: 5/5

I don’t write many reviews and it takes a jaw dropping experience for me to write one. Recently I had that experience with my bank, NBKC Bank. NBKC Bank is by far the most progressive medium sized bank with no fees whatsoever. Great on line technology, great rates, but most important to me, unbelievable customer service. I recently bought a property in an all cash transaction and had forget to set up the wire for closing day, but one call to Toral, my favorite teller, and she made it happen that day so the closing was not postponed or worse giving the seller an out on the transaction. This lighting fast response never would have happened with any of the large banks for sure or frankly with any other bank due to size of the wire. NBKC Bank knows their customers and can turn on a dime to help you out. The key here, Toral was willing to help out and was not bothered by my last minute request; she just made it happen with a smile and a great attitude to help me out due to my oversight. And I’m sure it took much effort and maneuvering to make this happen when receiving a five alarm call from me at 11:30 am on the day of closing. If you want no fees, great technology, and superior service hands down, or I should say “jaw dropping customer service,” NBKC Bank is the #1 choice.