Frandsen – Mobile Banking

I have been with bank since Provincial in 2001. Always been very helpful and customer service reps always go out of their way to assist me no matter the type of problem I am having at the time.

This new update to the app is a MAJOR downgrade. It feels like I’m banking on a computer that uses windows 97. The old one was fine. It doesn’t feel like an app, feels like I am using safari on my phone instead of an app… I want it to change back to the old one.

This app use to work very well But last many months it can not identify me, have had to change password several time which is a PAIN, sine I use many different browsers and devices so then all have to be reset. I deleted it And am now going to reinstall and see if that will improve its workability- with hope mobile tech service will call me back because of course no one is available on weekend’s or evenings!