App Profile: Infuze Credit Union

Matt RD

Rating: 4/5

I would love to see credit card under other accounts. Or have savings, checking and credit card all on one layout. That way I can see what is being charged to my credit card. Also I will be able to tell if I have enough money in checking or savings to pay right away. Instead of navigating multiple screens from my phone.

unhappy usere

Rating: 1/5

This app is difficult to use since the Infuze IT department does such poor work on accounting, archiving, and making the app function. I spend farrrr too much time manually fixing Infuze’s errors. Until recently, Infuze wouldn’t even allow members to make Principal Only payments..we had to request Customer Service do it for us. After years of badgering, Infuze management relented, allowing only me to do that. Then they opened it up to everyone. Infuze reported Home Equity Lines of Credit (HELOC) as recurring debts: essentially credit card debt to Experian and other credit bureaus. That is fine when a HELOC is open for the member to borrow against the HELOC, but once a HELOC is past that stage, the member can only pay into Principal and Interest. Doing that caused my recurring debt level jumped from $900 to $39,000+ in one month! That became a huge negative impact on my credit report since recurring debt (credit cards) make up 85% of a person’s credit score (at least with Experian). After more BADGERING, Infuze agreed that was bad business for the member and credit bureaus. Infuze says they now report HELOCs as real estate (15% of credit score effect), but damages still remain. This app is fast to open, but packed with too many problems.

DBloom862015

Rating: 5/5

I have never had a bank do financing/refinancing the way Infuze does. It was strange actually being able to do it all over the phone and PDF documents but it took literally no time at all to breeze through and sign. Definitely a major plus for those of us who DO NOT want to drive to the bank for everything.