Akimbo - Budgets and Allowance

I use my Akimbo card to do medical and dental copays with my ex-wife (with whom i share custody) and my older kids who don’t live at home any more. I’ve got the card set up with direct deposit from work and then have automatic transfers for her and for one of my older kids who needs regular medication. It’s easy to use, you can have a bunch of cards, you can easily & instantly transfer between cards and I don’t need to worry about sudden copay bills because my ex took the kids to the doctor and didn’t tell me. The deal we have is if she fails to use the akimbo card, the copay is on her. Love it.

Akimbo Card has unreliable customer service. Unreliable is almost an overstatement, as in my experience, there seems to be zero customer service. My employer is forcing us to use this card, which I would be okay with if I could link the card to my bank account and transfer the money from the card to my bank. In the mobile app, my bank is not listed as a possible bank to link. So I called customer service about a dozen times over three different days. There was either a dead dial tone or I would be transferred to immediately be hung up on. My coworkers who have tried to contact customer service have also told me they waited over half an hour on hold to only be disconnected. Finally, I got in touch with a CS rep, and they told me I could link bank accounts by emailing them a bank statement. I did that last week and still have not received a response. I try to do the cardholder login on their website and the web page is broken every time. At this point, I have almost $1000 on my card that I need to put in my bank account and I just can't. Not only that, but there is seemingly no way to get a hold of them to fix the problem except to write reviews like this. My wages from work are locked away from me. I could use the card in place of my debit card, but there are fees for purchases and the card isn't even accepted everywhere. Do not get an Akimbo Card if you don't have to. If you run into a problem, you're out of luck as there is no customer service.

I can’t login half the time, and sometimes I can but can’t see my children’ subcards (the whole point of having this account is for my kids’ cards. Transfers take forever, and if you miss an auto transfer (which I recently did) you are immediately prohibited from bank transfers. And the only way to turn it back on was to contact customer service, who take days to respond. Can I give this less than one star?