Greenwood - Mobile Banking

I haven’t had any issues with Greenwood personally and I was one of the first with an account had it since the beta app came out it’s been years no breaches I get my direct deposits on time from both jobs I can easily move money between accounts and other banks never had an issue I will say I did have the can’t log in thing happen to me but it tried three times in a row it didn’t work the 4th time I typed my password logged in then the face scan started working again so maybe I’m just lucky because I have no complaints also when I mobile deposited a check they didn’t release it I called they said I don’t ever deposit checks so there would be a 7 day hold talked to her supervisor reviewed my account history released the full check before I was off the phone and that was for thousands of dollars from a accident and I’ve also deposited and investment check same way hold then released and it was a lot of money so I’m keeping my account and would like to see them continue to grow and offer more services

Currently I have not been able to open the App for at least two days. And its not the first time this has happened. I have emailed support ** I had to find a previous correspondence from account opening issues, to find it- because as previously stated in another review-No where to be found*** It’s frustrating not to have consistent access to your accounts. I believe it is something to do with the “ biometric authentication “ It validates my face but doesn’t open the app. And if I try to login manually afterwards it gives me an “internal error . Contact Support” . Which again doesn’t give you a link or a phone number to use. I honestly don’t write reviews but I feel I have to because y’all have my money locked up in here. And I’m only here because I am trying to see if I delete the app - so I can turn off the biometrics and log on manually works. It’s frustrating not to have access to your money. I also dislike mobile check deposits because it takes unbelievable long for them release any of your funds! These two reasons have me reconsidering my choice to bank with Greenwood. Please come up with solutions . Thank you!

I have been locked out of the app, and cannot find a customer service online/ phoneanywhere, I’m trying to move money from my savings into checking. Awful! It’s Juneteenth and customer service has been closed All weekend and now on Monday. I been three days with no access to funds, know way to feed my children . I’m very disappointed. There is no way a banking institution should not have at least some support on holidays. I have been hustling for food since Friday!