Favor: Texas Food Delivery

I have been using this app for awhile now and it’s always hit or miss but I kept ordering from them because they used to always make the situation right if any issues happened. However, sadly, this has all changed. The recent situation I was victim to is fraud. Favor wouldn’t help correct the fraudulent charges on my transaction. You as a company cannot promote specific prices and then double them and charge customers for things they didn’t order. It’s clearly fraudulent charges that someone else put on my order in addition to what I ordered… and y’all are OK with not handling the situation? Someone actually told me that they wouldn’t correct the charges because I had other issues in my previous orders. So now I’m being penalized for the other issues Favor owned up to and fixed in previous orders? That’s some messed up logic. I will never be able to use this service again if you don’t make this right and continue to support blatant fraud. My suspicions and evidence is that the runners are doing fraudulent charges on my orders and keeping it for themselves. Your app clearly has an issue that needs to be resolved and it’s not coming from me. I shouldn’t have to fight to “get a refund” for some thing I didn’t even order. Please do the right thing. It’s not that much money but it’s the principle. I should only have to pay for the things that I actually ordered, your advertised fees and what tip I agree to. Period.

I use to love using this app and I would recommend this app to everyone I knew. But now I don’t really want to do that seeing how every time I place an order, I have to sit and wait after being assigned 4 or 5 drivers. I have to go through 4 or 5 drivers just waiting for one of them to pick up my order and THEN FINALLY are they able to head over to the store. 1. All that waiting is such a waste of time, I could have gotten it myself and come back before anyone takes my order, that’s how long I have to wait. 2. Please make drivers be more penalized if they don’t just pick up the order they were given! I’m a favor driver on the side, I accept MOST IF NOT ALL of my orders. Unless the order is too big and I know my tiny car can’t fit all the items! Please try and fix this multiple driver issue! To clarify what I mean. What I mean is every time I place an order and see my driver I’m like “cool, that person will pick it up and get on with the order”. NOPE, someone else pops up and then I think the same thought until after the 5th driver I saw. And then that’s when it finally says “your driver is headed to the store”! Why did 4 DRIVERS reject my order? Did it not make them enough? I tip at least $5 every time I order so the tip shouldn’t be the reason why they leave! Fix this issue please!

To all the customers complaining about how long we take to deliver. Let me tell you why. As soon as I get the request I drive to the restaurant’s address that the customer puts there a lot of times the app puts it automatically using your location but please check if it’s right before placing the order because Sometimes it’s the wrong address. I drove extra miles to the wrong address wasting time and gas because the costumer didn’t check the address. So then I have to stop and search on google for the nearest location or call the customer for the right address if it’s a pick up. Now I have to drive for probably another 10 mnts. I order or pick up as fast as I can and if there’s a waiting time at the restaurant I’ll have to wait. after leaving the store we most likely drive for another 10 mnts to deliver. Hoping it’s the right address. We are driving we cannot be texting or calling because we gotta do the favor fast but things like this happen very often and to get a 2$ tip because we took long it’s so not worth it. The app is new so there’s not a lot of drivers yet. Sometimes we get the request when the customer has been already waiting to get their favor accepted so it’s not our fault that you had to wait for that extra time. Sometimes we get favors that are 20mnts away because like I said there’s not enough drivers. So be patient and place your orders at least one hour before. We as drivers want to do it fast because obviously we want a good tip but sometimes things like this happen.