App Profile: Meriwest Credit Union

AChavira27

Rating: 5/5

Logging into the new website and app was quick and easy. I followed the directions as outlined in the letter they sent several weeks ago and voilà! Loving the new look and feel.

Cmptrs12345

Rating: 1/5

Why did they need to do this? The old one was fine. Somebody must have needed to justify their job by coming up with the new app idea. My complaints are the same as others about format not fitting screen , having to do multiple steps to pay bills where before it was seemless and now a couple of my bills need over a week to schedule when before I only needed 2 days to schedule on time. Also, I had a problem with mobile deposit and it took a week and 3 calls before they told me it was straightened out (we’ll see next time I make a deposit), they told me they would call and confirm when problem was resolved. Nope! No call , I have to call back and go through the verification hassle twice. I’m convinced that the only reason they did this was that they’re gonna be saving money on their end somehow. Why else mess up a functional app??

Jim Guitarr

Rating: 1/5

January 2024 was the last time I was able to process checks without issue with Meriwest Mobile Deposit. Starting February some checks, when scanned, return an error message. Since then I have spent countless hours on the phone with support, memorized the hold melody, and can recite the hold message by heart, and yet all the support was able to provide is an advice to go to the branch to process these checks.