App Profile: Pacific Service CU

Dr. Elizabeth A. Fears

Rating: 5/5

Working with Pacific Service has been an amazing experience. Pacific Service financed 5 vehicles and we were able to pay 4 of them off. Additionally, Pacific Service refinanced our home, allowing us to pull equity and the process was simple. In closing, my husband and I were able to get a credit card with max amount that assisted in a dental procedure, which we are so grateful for. Thank you Pacific Service Credit Union for being amazing and helping us secure our financial goals. Sincerely, Dr. Elizabeth A. Fears

GiannaAM

Rating: 2/5

So this app makes checking my balance and transferring super convenient from my phone but I face a lot of issues. For example I will click on a different tab in the app, like the Transfers tab and it’ll just stay on the home page for up to ten seconds until finally loading. And then when I start typing in the amount of money to transfer the whole page just goes white and then I can’t finish transferring anything. This happens often and closing the app and reopening it or restarting my phone doesn’t fix it. I’ve also had cases of purchases I’ve made in person showing up in the app on the same day but showing the date as the next. For example I made a purchase in a grocery store around 9pm on October 30th. Right after I checked my balance and the purchase I made showed up, but said it was made October 31st. Little things like make it difficult to keep track of purchases and validity. I love having access to my accounts from my phone but these issues make it frustrating to use.

Ulyssescale

Rating: 5/5

The app looks nicer than the previous, but it just sits there spinning while trying to process my login. I’ve only been able to use it once. When PSCU decided to close the only San Francisco branch I thought it would not be a big deal since I did most of my banking using the app. However, since the new app does not work, I am transferring to SF Fire Credit Union. PSCU can’t seem to react quickly to problems its customers face.