WSECU Mobile Banking

I’ve been using this app for around 5 years and overall it’s great. Clean, functional, not many issues. It seems like this most recent update won’t work with my VPN though. I got an error message upon opening the app, tried a few times, checked that the app was up to date. When I disconnected my VPN the app started working again. This seems to be a new issue and it’s frustrating if they’re blocking users who choose a VPN for privacy reasons. I have all the correct credentials, including password and fingerprint, and I’d be happy to add 2 factor authentication, but I really don’t think users should be locked out for using a VPN.

All of the apps that I use for financial tracking information provide options for notifications to insure that one is alerted whenever a sign on, withdrawal etc are completed. All of the apps that I use, except for yours; notify me by text instantly or within a minute except for WSECU’s app. It can take as little as 5 minutes or in the worst cases hours before I am notified. These slow alerts defeats the whole purpose of receiving them so I can be instantly aware that my account may have been compromised. This is by far the most important function for me. Please fix this!

I have just opened a joint bank account with my husband, but I could not sign into this app using my email, and I called the bank to ask why this was the case. I got a hold of their app support and I was told that apparently only he can enroll in online banking as the primary account holder. He is also the only email that will be receiving information from the bank. Given that the point of a joint account is that multiple people are pooling their finances, I cannot understand how WSECU operates this way. I do not have access to my husband’s email, and I shouldn’t have to — I *should* have equal access as a member of the account. The app and online experience offer no alternative, and if I am incorrect about this lack of access, then it reflects poorly on the support person who did not explain a solution to me. I will be closing our account as soon as we have opened it and seeking a more functional bank. I haven’t even been able to try the app, but the instant roadblock led me to give it one star, which is, to be fair, more reflective of the bank’s practices.