Civic Federal Credit Union

This bank doesn’t do anything but steal your money. I’ve had so many issues since switching over. They allow others to continue to put you in a negative after already being in the negative! They told me they’d charge 75 dollars to overnight my bank card. Etc. This is the worst bank ever! Stay away! And they’re rude, unprofessional etc. They hire anyone! I HATE this bank! Please go out of business already!

The LGFCU -> Civic transition happened a year ago now, and it remains one of the worst banking experiences I’ve had. No customer service, very few physical locations, the app often doesn’t work properly—including mobile deposit, viewing balances and transactions. I’ve had many normal, low value purchases flagged as fraud for some reason (though I’d rather them be over vigilant than under vigilant, I suppose). Apparently they recently wiped their app’s average score to try and get rid of the bad press, so I’m happy to give this review now to help them return to the 1-star status they deserve.

This app is challenging to use because it doesn’t make sense in how it’s designed. Compared to other mobile banking apps using this one is a chore that I have to deal with instead of a useful tool to get something done or checked with my accounts. I would delete it but I need some way to get information on my accounts. What makes it worse is that Civic is a legend in their own minds and everything they are doing is just awesome when in reality it’s just mediocre at best. If you are able, stay away from Civic entirely!