Vectra Mobile Banking

I cannot emphasize enough how much I hate this bank…. And the list continues to grow on a regular basis. They put holds on my checks for weeks at a time, they don’t even accept transfers from one bank account to another same day. I did a Zelle transfer from my primary bank TO this bank and they returned it. Only reason I have to use them is because of my HELOC loan which they make it sooooo hard to take out my own money AND pay back MY OWN money that the frustration and inconvenience has been so bad that I’m doing a CASH advance from a credit card to pay this off and be rid of them. On top of that, they wouldn’t even reimburse me the annual fee of $25 after returning my check 3 times. It wasn’t about the month, it was the ethical gesture that would have made a difference. They said sorry it’s too high for them to credit back. Run… RUN…. I historically don’t do business with banks and this catastrophe has cemented my stance as to why.

I have been banking with Vectra Bank for a very long time. Their original app was brilliant but the newest version is frustrating and all but useless. They dropped the ability to move easily between detail views of accounts, this morning I’m not able to see my individual account details at all (so have no idea which payments have cleared and which haven’t). I’m very disappointed in the latest development. My advice, don’t bother, it’s not worth the frustration. Stick to online banking.

App works fine for what is needed, but the new update doesn't even feel like a mobile app anymore, it's like they made it function more like a web page. Every function use to be short and to the point and aesthetically appealing to where you could quickly see what you needed and could instantly accomplish the task you entered the app for. Now it feels like you're navigating a full webpage to get anything done. The point of a mobile app is usually instant access for on the go people. The new design is all in the same size font, it's not instantly distinguishable for what you're looking at, you have to scroll through things that are spaced out with a lot of empty space in-between whereas it use to have it all condensed in one full view. It use to be more visually appealing, but again, it's as if they turned it into a webpage, went way too formal with the layout.