Westerra CU

Not good! I just updated like 1 month ago & had to update again. Tried using mobile app to deposit check and continue getting errors. I spoke with customer service, was advised to settings for update & delete app which I did, still cannot use mobile app to deposit checks continue getting errors after updating phone, deleting & reinstalling mobile app- still getting unknown errors!

Hi, not sure where to reach out to report a bug. Glad to have an app to pay my loan and it pretty much does (did) what I need, except since the most recent update a few weeks ago now. Now when I click “external transfers” (which is how I pay) it automatically/immediately logs me out. I made my payment earlier this month on the website which obviously isn’t the end of the world, but does render the app useless. Once this is fixed the app will be functional again.

Ever since the launch of this new & “improved” app I can’t access all my accounts through one log in as before. Supposedly you can search and find your other accounts to transfer money but that has never worked. I haven’t used my second account in over a year because to do so I have to delete the app, redownload, and relaunch. Once in an account there’s no way to log out to reenter into another. After how many years of this “new” updated app, another update just occurred yesterday. Now I can’t even access my account through the app because it says invalid log in info. But I can log in online and the app accepts my facial recognition but then says invalid credentials. And complaints only go to the bank which does nothing to fix or adjust the app. If my app won’t work what’s the point of using that bank?