Community Banks of Colorado

Love the app. I can monitor, freeze, or set up each of my accounts and cards with ease. Has information handy for transferring and check deposits too!

Not a big fan of the upgrades made to the banking app just yet… seems there are a few things to work out, specifically the auto capture feature when depositing a physical check. It flashes all kinds of alerts about needing precise conditions to capture the image and does not seem to recognize whether it is the front or back of the check… it’s meant to, you can see where it tries to find the check number in capture and the account information, but it sends errors even when one has the proper side displayed. Anyway, I waited it out until it allowed me to manually submit the check but it would’ve been nice to have started with that option. Just a bit of a pain, something to improve upon, not the end of the world.

Last weekend, I noticed that the Co Banks mobile app would not let me use my password to let me sign in. When I returned, I went to a physical location and was told that due to issues with the system, if you are an Outlook user you will likely not receive any app-related emails including password reset links. I spent close to an hour on the phone with their IT team to resolve the issue and reset my password, only for the app to continue to give me problems today with my new one. Whoever is in charge of their online banking platforms has got to get it together because at this point it should not be this difficult.