Palmetto Superfoods

I typically have to restart this app a couple times before I’m finally able to get into place an order. I stare at a blank screen with a white bar, running along the bottom for quite a while. i’ve had bugs where the purchase doesn’t go through only to find it went through twice. Today, I’m not able to get in at all. I couldn’t find anywhere in the app or on the site to leave feedback so I’m leaving it here. We love Palmetto and we visit every week, but it’s always a struggle to place the order. I also enjoy that you don’t get the confirmation of your order being ready until the evening or next day. But the staff is always fast and it’s ready or almost ready when I get there. another major bug I wish they’d watch out for is that the quantity selection doesn’t work. If you go through the flow and customize a bowl and change the quantity to two and add it to your cart it will only add one to your cart. You have to edit the cart to change the quantity. This has screwed us up before and left one of us without lunch because we didn’t realize it did this . :(

There are many irksome aspects of this app. Opening the app takes about 10 seconds; no clue why, given how simple the app is, especially compared to say Instagram or Lyft. The app is cluttered with a load of nonsense that I doubt most customers care about. I’m guessing they’ve contracted out the app development which would explain the generally poor, disjointed and redundant pages within it. There’s gotta be a 3rd party service, like Wix, for businesses to easily make their own app. I’m guessing it’d be both cheaper and better.

Like, for real. Hire some real developers. My app orders are constantly not sent to the location, so I’m not “skipping the line” in fact, it takes longer to argue with the workers that I already freaking paid than it would to wait in line. Today I couldn’t even attempt to order through the app, it sent me through an endless loop of “must log in” so I log in, add to cart, go to order then I get “sorry, your session has expired” and the cycle starts all over again. This app is so consistently bad, the ordering in person is so obnoxious, I might have to find a different spot for my usual smoothie fix.