cinch – used cars to buy

I’ve found cinch really fantastic: the app is easy to navigate, whether that’s filtering for your needs, comparing cars you’re interested in, or the process of financing/buying a car. Their customer service team has been fab as well - I’ve been in touch with both Georgia via email and Katie via phone call and they’ve both been absolutely lovely and super helpful.

The WORST customer service I have ever experienced. Had an ongoing issue with my car since August - I had bought the car in May - by August the car had caught fire with my 18 month old daughter in the back. No calls received from Cinch after informing them of this - and was told that this was down to ‘driver error’. Cinch left me without a functioning car for months - making it impossible to leave the house with my daughter or get to my job as an Intensive care nurse. Spent half my life in emailing/calling Cinch to be passed from pillar to post. The customer service representative who was supposedly dealing with the case has ignored all my contact. Just recently (7th Jan) I was promised that the customer complaints team would be in touch with me via phone within 48 hours - It is now the 17th Jan and I have heard nothing despite emailing/calling multiple times. The case is now being handled by the police (due to the sale of faulty goods), solicitors and the financial ombudsman.

This app is so easy to use with a huge variety of cars to choose from. I love that they show you all if any imperfections on the car whether it be a scuff, chip or scratch. Plus it’s being delivered to near enough my door step. Can’t wait for it to arrive.