Toolstation: DIY & Trade Hub

Despite leaving previous comments when asked to “Review” my latest customer experience, ToolStation don’t seem to pass on comments to relevant departments, (unless it’s a particularly bad review that can be dumped on the store). The Biggest Problem I have always found is the convoluted way to change store. If I’m away from my usual store, it’s change store, set favourite store, find store, select store, go back and check stock in store, until finding stock. (The nearby stores may not match your actual work area). Then make sure you reset everything again back to your usual store. Why can’t you search another stores stock without changing your favourite???? The amount of times people must go to their ‘Favourite’ store to collect an order that’s actually at a different store because they forgot to change stores back. Maybe Toolstation can react to this review as they haven’t bothered reacting to the, possibly hundreds, of reviews I’ve left in the last few years (and I’m sure I’m not the only one).

I’ve just upgraded to the “new” app, as the version I had wouldn’t load hardly any content and when I did a search for anything the search results were completely empty. Unfortunately the new version is exactly the same. The app is suppose to make it easier, quicker and more convenient. It’s the opposite I’m afraid, harder, slower and a total inconvenience. I always buy on the app before I arrive at the store. The app won’t let me search anything, change my favourite store location or buy anything. Screwfix it is then.

The new app is a lot better than the old app and so far is a lot easier to use. If the developers are reading this, can I recommend that you introduce under branch selector the option to select 1 or 2 secondary branches if the product isn’t available at your selected/primary branch. This is sort available through a browser if you haven’t logged in but as soon as login and select a branch, have to go through and reset you to different locations to find if it’s available. Having used this for a while I would also like to recommend a change of colour to the button if next day is available on product. At the the moment it’s the same colour as available in branch to collect. Recently when ordering multiple items I have been caught out when going to to collect and finding out 1 item is next day and not realising this but this is usually the item I want that day.