App Profile: Journey by Bytemark

Mike McDougal

Rating: 5/5

Was able to buy a ticket and ride quickly without any hassle

R Deal

Rating: 1/5

I have been a user of these mobile apps for CARTS in metro Austin since late 2018. Until now, they used Passage which was quite good in terms of accessibility. I'm blind, travel to and from work at a university in a near by town and I work in disability services. I am telling any agency considering this app, don't drop the ball like CARTS did. This app would be useless to me if not for the help of my wife, if I were single, I would be locked out of the service. You cannot on your own add a debit or credit card, the pulldown for entering the expiration year and month defaults to the current month and it is not editable within iOS. It presents as an uneditable field, rather than a pull down that can be properly adjusted. On the screen where I have to choose my agency, there is a pulldown where I do see my options, but the menu choice does not activate when you tap it, thus it doesn't bring you to the done button to confirm your choice. If you can't put in your credit card and you cannot choose the service as a blind person without sited help, then you have one very useless and badly designed app. Who ever designed this needs to go back to Apple app design school for accessibility and they are opening transit agencies to real and genuine legal action in violation of ADA by using this badly flawed product. This took a giant byte out of accessibility.

Ang Ella

Rating: 5/5

Super easy to pay for my bus fare and show the driver my ticket on the phone