App Profile: CapMetro Bikeshare

Person with thoughts

Rating: 1/5

Genuinely terrible app experience compared to other bikeshares run by Lyft, buggy and frustrating UI, with no real updates in several months! The actual bikes are very pleasant to ride. This could be a great program, but the app could really hold it back. It’s not clear how to pay for single rides the first time you use the app, and you can’t request a bike to be placed in the morning like you can on the scooter apps. since the switch to Lyft, the city’s data dashboards haven’t been updated, and they were super helpful for figuring out if certain stations empty out quickly (and getting stranded). CapMetro, please fix this app, I want this program to succeed!

Treyoncé

Rating: 1/5

Absolutely horrible service that should not have been rolled out. Nobody can add cards to get passes. They randomly flag accounts and suspend them. They don’t even have a customer service number for support. So if anything goes wrong during your trip your out of luck until they respond to EMAIL ONLY. I did one bike ride and they suspended my account that had a 30 day pass. With no information on why. Do not waste your money. Find a cheap bike or just use Klarna or something and get your own e-bike.

cmb11270

Rating: 1/5

It was darn near impossible to use the app the first time, especially for two bikes. We had to create another account for the second bike??? Now I see extra charges of $24 x 2 that I have to spend time figuring out how to correct??? Don’t even bother, big headache and waist of time. I almost forgot, my bike chain was slipping the whole ride making loud clanking noises. I thought the chain was going to come off. Save the frustration and walk.