MassDOT BusPlus

I love this service it’s the best thing they could have ever come up with, the only thing I suggest is that when your about to make the bus free you need to discount the bus pass for the amount of days you still had left before you made the bus free because I would have already purchased my monthly pass and it would have been for nothing Always post information on this application so that we the buyers are always aware of what’s going on.

So, I am a disabled veteran, and I receive a discount on my tickets. I purchased my tickets on my iPhone, and I keep my iPhone with me to use as I go on the bus. Over the month of December, the buses were free, and when they started charging again in January, I went onto this app, and found that all but two of my bus passes remained, had about a dozen before December! This is not the first time this has happened to me I often purchase a few tickets at a time, and I will go to the app the next day and only maybe one will remain, and there’s no way to track them at all. They literally just disappear! I’ve tried getting a hold of customer service, and to no avail.

If you purchase either a weekly or monthly pass, it will not open up after a day. Early on when this app was only a couple days after old. I called PVTA customer service. They put me in touch with a superstar who never returned my call. There’s now 18 similar reviews and I see nothing on their website or twitter page. And drivers apparently haven’t been informed of this issue as you typically need to have a 2 min conversation explaining you purchased a pass and it won’t display. This is a rip-off and huge inconvenience for those who purchase passes and any passengers who must be held up because we’re explaining ourselves to the driver. It does indicate the app supports Apple wallet. But there’s no option on the app allowing you to add passes to the wallet. If this feature was present, you wouldn’t have these reviews because anything in the wallet will open. Perhaps that’s where the glitch is? Maybe the app is operating based on that mechanism but the developer forgot to add the launch button?