CETTIRE

I purchased a pair of Tod’s shoes from CETTIRE but unfortunately there was glue on the suede where it is joined to the sole of the shoe and the damage is quite apparent. I messaged customer service for resolution which they said they could not do an exchange so I would need to return and reorder. They do not even honor the price that you paid originally and do not provide for free shipping back until they deem what the exact issue is. This is after sending them photos on multiple occasions. The return process is quite cumbersome and only allows for a 14 day window. This after they took two days to respond to my initial request not leaving much time to abide by their policy. I asked if they were selling factory seconds and their customer service team ignored my question. I cannot believe that for an over $800 shoe that Tod’s does not have a good quality control process in place. Think twice before you purchase from CETTIRE because a bargain is not always a bargain if you are not getting a good quality product and CETTIRE does not even stand by the products they are selling.

There were questions about how this app could sell items so much lower than the designer websites. Well, so I tried CETTIRE for a sweater from a “weekend” brand. It cost me about half the price of the brand’s website price. It arrived in a timely manner from CETTIRE. It did not have a fancy presentation with a nice box and such. But it was the same beautiful quality and not a knock-off, I believe. So now I’m saving about a third for the pants I’m wanting from the brand. Even if the presentation isn’t fabulous, no one but myself would ever know that the item arrived in plain packaging. I’ll take the saved hundreds of dollars over redundant packaging. I’ll update my review if I have trouble receiving the wide-leg wool pants. Thank you Cettire folks.

I’ve now ordered about 22 items from CETTIRE and I have to say the overall experience has been very good. The items are authentic & always ship pretty fast and it’s free international shipping to the U.S. when you spend money on higher end items. They run surprise 24 hour sales quite regularly. I’ve never had to return anything thus far. But I hear the return policy is a bit nightmare-ish. If they could make any improvements it would be to have a more responsive customer service dept that responds faster to emails regarding orders and sizing.