App Profile: DoubleDave's Pizzaworks

Khrmd

Rating: 1/5

I was trying to place an order through the all and can’t find a way to redeem my loyalty points. This is also true on the website. The loyalty points show but no way to redeem them. Called the store and they were no help except to offer to take the order over the phone which would not have allowed me to use my coupon. If you are going to allow online/app ordering and offer loyalty points, then you should make sure the points are easily redeemable online or on the app. Every place else has figured this out so it can’t be that difficult.

MrTravel1987

Rating: 1/5

Don’t be fooled. The loyalty points that Double Dave’s touts on their website and app are not honored anymore. I was just told that by the workers at the New Braunfels store. Been a loyal customer since they opened the store in 2019 and nothing. If they don’t honor the loyalty points, then they need to tell us and take that off the website and app. Pretty cheap if you ask me and a bit of false advertising.

muzaklvr4life

Rating: 1/5

Tried to order for the first time. Got through entering the order and address, got to the confirmation screen and it said to enter credit card details but there was no where to enter the card or submit the order. Not a very good first impression.