P. Terry's

Pterry’s is a go-to for us and one of the few fast food places we eat at. However at this time it is best to go in person or use another app to order. There is currently no easy way to report an issue such as missing or incorrect items, let alone receive a refund. This is especially a problem if getting drinks or shakes, as they do not bundle the items together to ensure full delivery, so no way to tell if the shake was never picked up with the food or if it was but the driver kept it. They also farm delivery out to Uber, but without delivery instructions so I’ve had to guide every single one down my street, thru my complex, to my door. I have also had the app spend a few weeks suddenly refusing to recognize addresses as valid, making it impossible to order at all. There are often nice deals thru the app but honestly the bugs, missing functionality, and delivery issues makes it difficult to keep using it.

I adore P. Terry’s and will literally fight anyone who says there are better fast food fries on the planet. But the app is useless. I eat there 2x a week and would go twice as often if the app was better — mainly I’d need a rewards program and an option to pick up in the drive thru. Food apps exist to save time and accumulate points, neither of which I can do with this app, so alas I end up at ChickFikA or Starbucks — just can’t pass up the points or the saved time when I’m ducking out at lunch. Also I don’t know why but man PT messes up orders more than anyone else by a landslide. But LOVE the food — esp the healthy grilled chicken option!!

I love PTerrys and I was excited for a way to order their food directly but if you get it delivered, beware there’s no actual way to report that half your order is missing. And if you try to call the store which is the only way to correct their issue, the line is forever busy as if someone took the phone off the hook. This makes me not want to order from them ever again. It’s a crappy way to do business. All other ordering apps allow you to report if something is wrong with your order. Do better. I’m super disappointed.