Hyena Rider Assistant

Ride tracker needs improvement. Very inaccurate. There are much better ride trackers available. It seems like the tracker tries to anticipate where I’m going. There are a lot of places where it overshoots corners. Decent app for accessing the system though.

Once they fix the main problem where it did not track where you were going, I’ve been very pleased with it and the updates have gone fine. The only advice is check with your local store where you bought it to make sure they support it with using the app, mine does and the thing I love the most about this app is being able to adjust the power levels so that I can turn down the initial level to something I’m more comfortable with and turn up the third level when I need it.

And it’s on you, the user. Portions of this app work, and are useful. Others don’t, and never have in the year that I’ve owned my ebike. A really important feature that doesn’t work is for updating your bike’s firmware. Even when they say they’ve fixed the problem, they haven’t. Every time I’ve tried to update my bike, the app says “Downloading files” and never gets beyond that point, no matter how long I wait. UPDATE: There have been two more releases since I wrote this review. Both claimed to improve the firmware update process. It’s impossible to see how, since all the app does is say that it’s downloading files. Also, their “App Support” link goes to a page that is for bike manufacturers, not for bike riders. Maybe they would get further if they worked with real app users to solve problems. UPDATE 2: A further update has been released. The developers get credit for trying to fix the firmware update bug, but it’s still broken. Thank you for trying, at least. UPDATE 3: The developers get a lot of credit. This time, the firmware update process works — and it has a progress indicator so I knew what was happening. The app also now has nice features that will make it a lot more useful when riding the bike. I’m looking forward to going out for a ride!