Mamaearth: Beauty & Skincare

⭐ Extremely Disappointing Customer Support Experience I placed an order with Mamaearth on 11 August. The company claims that orders are delivered within 4–5 days, but I have received no proper shipping update, tracking details, or expected delivery date so far. The worst part is that I am unable to log in to my account. Every time I try, it shows: “Email is not associated with this phone number.” So I cannot even check my order status myself. I also contacted their official support email 2 days ago, but there has been no response. When I tried replying to their order confirmation email, the email was blocked because it was sent from a no-reply address. What I find particularly frustrating is that whenever Mamaearth has offers and deals, I receive repeated promotional messages on WhatsApp. But when I genuinely need support regarding my order, getting even a basic update seems impossible. I have been a regular and loyal Mamaearth customer and have purchased their products multiple times. This is extremely disappointing and not the kind of customer support I expect from a brand I have trusted. Promotional messages can reach customers repeatedly, but when customers need genuine support, why is it so difficult to get a response? I hope Mamaearth takes this seriously and improves its customer support and order tracking experience.

Guys, I don’t know what happened to this Mama earth, I have placed a order for few products and once it’s delivered I checked the manufactured date oh my god it’s packed on 2024 of February almost all my products. Then I raised a request for a replacement then I got a mail saying that share the images with manufactured dates and expiring dates and the products sealed images. As per that instructions I have shared everything but it’s been a while no response from this team. Seriously Iam so disappointed. Yes I agree there is a still 3 to 4 months to get expiry. But the problem is I have ordered in big quantities and I wil be the only person wil be using the products so easily I can use it for long time….but now no response only from this team. Seriously Iam telling you the team. Don’t do this you have a good reputation in the market. If you don’t take care of your customers slowly you wil be loosing your customers. I have multiple options in the market. But still I have chosen Mama earth just for a previous good experience. I hope I wil get a solution soon.

I've been using Mamaearth products for the past year and have found them to be good. However, last week I found offers from Mamaearth online and placed a COD order. When the delivery was supposed to happen, no one contacted me through messages or calls. Instead, I received a message with a fake India Post number, stating that my address was incorrect and that they would attempt delivery again. They asked me to pay 25 INR for this. When I tried to pay, I received an OTP for a transaction amounting to 954 USD. I tried to contact Mamaearth's help desk, but they did not assist. It seems they are scamming customers and making money through these fraudulent activities. Mamaearth does not have a proper email or contact number for help. This has been the worst online experience I've ever faced. Please do not buy products online from Mamaearth.