Adore Beauty | Shop Beauty Now

I’m giving Adore Beauty itself the 4 stars, cause they have an incredible range and I’ve always had positive interactions with customer service. However, the app - headache inducing. Every time I search for a product I can only view one page and when I scroll for more products it just gets stuck on the loading page, I can never see more than one page of products cause it gets stuck on loading. There is no “sort by” tab, just a filter one. And sometimes when I go to checkout it logs me out and when I get back into the app my shopping bag is empty. I hope they can fix this asap. Cause I do really like adore beauty, so I can only shop on their website on a laptop sadly

I now shop exclusively with AB for all my makeup, skin care and home fragrance needs… I make an order every two to three weeks. The customer service is excellent - should a rare issue arise, the staff willingly sort it out asap. I’ve even emailed to ask what I thought was a dumb question and the staff member was so kind and didn’t make me feel clueless at all which was lovely! Great range of products, fantastic promotions, speedy order fulfilment and I love the samples. Now if I look for a specific product and find it’s not something AB stocks, I would rather choose a similar item rather than shop elsewhere :)

This app is not a great reflection on Adore Beauty and having so many glitches makes it frustrating to use. Search function does not work effectively for starters. Tried placing an order but only my old addresses were showing. Function to save new address did not work. Tried this several times before going to the desktop site and updating my address there, whilst also deleting old addresses. Would have placed order from there, but it was not showing in the cart - Another annoying glitch. Hours later the app had still not updated my address and would not allow saving new address. Finally I made changes to other fields on the delivery page in the hope that the page would save and the address would also be updated. At last it worked. For all the time I had to waste, I would have switched to placing my order with Sephora, if only they had the same products available… Hope you smarten up this app quickly, seems like it wasn’t user tested sufficiently