App Profile: The Standard - My Account

Kpc7373838

Rating: 2/5

This app and service is clunky and inaccessible. Doesn’t seem like the company is interested in improving their service seeing how the reviews have been requesting Face ID for over 2yrs. Integrates poorly with any sort of investment analysis app I’ve tried to use, goes weeks at a time without being able to add my balances to Yahoo Finance or Empower Personal Capital. Their site usually goes down every payroll weekend when the contributions get added, not sure how anyone thinks it’s acceptable to not improve anything year after year.

10-oh

Rating: 1/5

We are supposed to trust a company with investments that can run into the 6-7 figure amounts, and yet their app doesn’t offer faceID to log in? I also can’t paste in my password from my password manager, which makes having an extremely long and complex password (a good thing) a very hard thing to manage. It makes the app useless. Combine that with the fact that they just bought my previous investment company, which had a better app with better security and it makes me nervous to be with this company. They don’t even offer security questions and answers on their main company website? Does this financial company not realize how exposed this leaves their members? Hire some good devs and get this stuff secured up!

hgbyrne

Rating: 1/5

While I can use my credentials to log in online, the same credentials continue to not work within The Standard’s app. App settings on this iPhone were checked as well; this is not a user problem. This long-term deficiency does not instill confidence with an entity holding vested retirement funds. Also, upon selecting ‘Contact Us’, you may only select limited, pre-selected responses when attempting to state this issue, and you may not actually contact anyone. I am seriously considering moving my funds elsewhere, to an entity that has its professional face fully functional.