Small Door

You can’t get any better! We have moved many times over the past 20 years and seen many different Dr’s for our various dogs. The Small Door team has been far beyond the best of them. No question about it, they have exceeded all expectations and we could not ask for more from a provider. Our last dog was diagnosed w/ heart disease and given a life expectancy of maybe a year. She lived almost 4 more years happy and comfortable. We attribute this wholly to the care and guidance we received from Small Door and their network of specialists.

Where to start? First this applies to the 14th St location in DC. The support staff has been incredibly rude to me and my partner and at times have shown gross laziness and incompetence. Staff cuts corners on the wellness exam but sure they will charge $100 for it. The office’s late policy is completely ridiculous given a major city and the lack accessibility for vehicles, keep in mind you can’t exactly just walk long distances with a sick pup. How about a little empathy and understanding? No, they’ll threaten to charge you for being late and never apologize for long wait times on their end. I always feel like I’m being milked for money instead of myself and my pup being of genuine concern to them. The office may seem nice and flashy but the complete lack of empathy and emotional connection makes it an incredibly uncomfortable and cold setting. Finally, aside from this option there’s no opportunity to rate a visit or provide feedback. So I hope this review is useful to any DC consumer looking for a vet. Look elsewhere!

My dog had surgery yesterday at SD and, honestly, I have zero complaints. They have been amazing in all aspects during this first year of his life. However, since yesterday I have received countless “refer a friend” notifications from the app. I don’t know if it’s a glitch or what but, Lordy, is it annoying!