SMG Theaters

I cannot comprehend how many missed opportunities there are in this app design. Barebones ticket purchasing interface, no ability to buy food, no ability to even pull up a menu and look at food options beforehand? Your entire business gimmick is built on being “dinner and a show,” so why are you completely shirking your main source of company income by refusing to advertise any of it on your app? And the point system is such a mess… the fact that you can ONLY get points by buying movie tickets (because there are no food purchasing options in-app and you can’t use your account to get points when ordering in person) is absurd. It’s as if you don’t want to be in business as a company. Leaning in to the gamification of rewards experiences is a surefire way to make money and y’all are just leaving it on the table and burning it. Genuinely I’m surprised my local SMG is even still in business given how little it seems the company cares to optimize convenience. I’d say it’s a breath of fresh air in this capitalistic nightmare we live in, but it just makes me forget this theater chain even exists.

I absolutely love Studio Movie Grill !!! I am so happy with the employees of the studio movie Grill they treat me with respect, and they remember who I am and they’re very kind to me! I love the food! I like to treat myself out on Tuesday nights! Who can not afford to treat yourself out for $6.50! I like to get the food here as well I absolutely love the burgers and french fries! And I always wait to see what the monthly special is going to be or being a repeat, patron! You got a great thing happening here at the studio movie Grill! I wish the best of success for every person who makes a difference at the studio movie Grill! I can’t wait to return for my next movie!

I actually love this app, love the$10/year membership that ultimately saves us tons in fees, and love SMG in general. They are by far our favorite theaters! I knocked off a star, because the app used to have this feature that allowed you to add your ticket purchase to Apple wallet/calendar. It’s not available anymore, so that you have to go all the way into the “purchase” section in the app to retrieve your tickets. Used to, I could double click my phone button to open wallet and there were my movie tickets! Please bring that feature back!