Nice Healthcare

I’ve seen several DNPs (virtual and in person) and have been very happy with each appointment. They have listened well, asked good questions and been knowledgeable. I don’t procrastinate on setting an appointment because I know I can see someone within 24 hrs. Follow up is also easy. I needed follow up bloodwork 6 months after a check up. I didn’t even know it was had been scheduled for me; I got a call from a phlebotomist to set up an appointment and she met me at work! No hassle and kept me on track with staying healthy!

The service itself is amazing, but the app needs work. The app signs you out every day and requires you to sign back in by entering your email and then if you have it saved to iCloud Keychain you can sign in with touch/Face ID. I’d much rather be able to just open the app and have it scan my face and get me straight into the app. Other than that, scheduling an appointment can me tiring and cumbersome. They ask a LOT air questions. For the initial intake appointment I can understand there being a lot of questions as they need to be caught up to speed with your current medical state, but even just to request an OTC cold medicine, I spent over 20 minutes filling out question after question, only to be greeted with the fact that they didn’t have any appointments available today anyway; chat or video. I understand that there are only so many care providers that can only see so many people on a given day but the least they could do is tell me up front what their availability is so I didn’t have to waste half an hour filling out question after question just to end up canceling it altogether. I realize (and greatly appreciate!) that this is a completely free service and I can’t thank Nice enough for that, but there’s a LOT they can do to make this better.