Allina Health

I want to make an appointment with my primary care provider. So I tap on “make an appointment with a provider you’ve seen before”. I am prompted to choose what I need to be seen for. The options are all highly specialized things like dermatology and lab appointments. There is no option for a basic office visit. I have only been seen by one provider before and she doesn’t even offer these options. So I go to try making an appointment with a provider I haven’t seen before. Here, primary care is an option. I tap on it. I am prompted with an insanely long list of available providers, and somehow, STILL, my doctor is not on this list. This app is clunky at best and disorienting at worst. There are 1500 menu options with no clear explanation as to what they actually do. I can’t find the information I need, and I certainly can’t set up a simple generic doctor visit. It has been like this for years and they clearly have no intention of ever fixing it. Genuinely thinking of finding a new healthcare group to move to because it should not be this difficult just to set up a basic appointment.

All of the things that I was supposed to do … it doesn’t work for me I’m not ever able to schedule because the options don’t match what I’m scheduling for and my doctor doesn’t come up I can’t schedule a psychiatry I don’t have access to any of my charts files or anything and communication is lagging I can’t start a new conversation with my doctor and it takes forever for him to get back to me it’s short and impersonal The app is the most frustrating thing that I have been experiencing in my most recent life… The only thing it’s good for is to remember when I scheduled my appointments for other than that it pisses me off and I looked at the ratings and other reviews makes sense if you’re going to do some thing and create an app make it at least functionable for everybody before you release it otherwise you will lose a lot of customers.

I’m given prompts to pay a bill, but there’s no way to do so in the app. Seems more like broken feature than a missing feature. Also, I’ve tried to do to telehealth appointments with video with my provider through this application. The first time it worked well; the second time it didn’t work at all. It was the same provider both times, I followed the same steps both times, and the app was fully up-to-date both times. Other than these two things, a very helpful app.