Patient Hub by Brightree

This thing doesn’t let you make appointments, or order supplies. Just make payments. Right after I logged in, the app icon shows two notifications, but after doing absolutely everything this app lets you do, I cannot find what they are, or get them to go away. I will try paying one bill with it, and if it’s so much it blinks wrong at me I’m deleting it.

This app never remembers me even when checking the boxes over and over again. The tutorial crap at the beginning is soooo slow and shows up even when I’ve used this app for almost a year. I HATE IT! If I could just click to get it to go away, that would be better. Especially when I just want to order supplies real quick. It’s so inconvenient. NOT user friendly when it comes to sending a message to provider or sleep tech. It only shows a portion of your message and then you can’t see what you’re writing. So annoying. Two stars because of ease of ordering when I finally get logged back in and get through all of the bull crap.

Went to register on this app had trouble with putting in password and finally had to change what i had put in to another password and it finally took. When i was all registered and was wanting to look at this app. There were no headers to help navigate around site at the end of the registration came up with a big block that said message. When i first clicked on it, a big Delete came up so i tapped it. Then i tapped again not knowing what would happen and it brought up several topics - things like:Billing, Scheduling, Orders, Clinical and Other. I have no idea what you’re supposed to do after that but this site is not user friendly from my view point and Ive used a lot of sites. It would be easier to have headers for these topics so that customers could click on them and choose what they need to do instead of guessing what to do when they sign on to your site. Confused in the Triad