SECU - Maryland

First of all the app doesn’t even let you lock your card from your phone! Like tons of banks allow you to lock your card from the app but this one doesn’t. You guys are suppose to be a credit union. Where is your security for your customers? I called customer service and asked them how could I make sure my money is safe if I can’t lock my card or what happens if I get robbed and lose my cards and people steal my money and they told me that I’ll have to wait for 30 to 90 days for an fraud investigation. So I’m supposed to wait almost 3 months and still can’t lock my card? That’s the biggest downfall for this bank. Honestly I don’t feel safe with this bank no more now that I see that I can’t lock my debit card from my app. I do a lot of traveling always gone and anything can happen. If they don’t give us this feature soon I’m closing my account with them!!! I need a bank where I can lock and unlock my card from my app!!!!

First I don’t care about pictures as a face of the app. No matter how pretty it is if it does not work it’s useless. Ever since I was forced to download this new version, the app will not work. I finally was able to “set up my account” and get it to at least let me see a dashboard. That’s all I can do. I cannot get transaction info on my account or do anything else. It just keeps giving me the gray dots and never delivers contents. SECU has always been terrible about communication, has limited in person hours, and yet I still pay monthly fees. I’m going to close this account due to the overall bad service and move my money to my other checking account at a different bank that offers better hours and an app that works! Bonus: there I get free checking with direct deposit too. I rely 100% on the app as I travel all the time and having to painfully navigate a browser on my iPhone for this is unacceptable in 2017. If the app is not ready do not release it. There is no excuse for it not to work!

The older version of the app used to have Touch ID for easy login. Can’t find it anywhere in this new app. Please bring Touch ID back. Update: SECU developers responded to my review about no Touch ID. They indicated I should be seeing both a PIN and Touch ID option on the logon screen. Those two options were not appearing on my login screen. But I logged in and then logged out and then they showed up. I think the issue was that the very first time I logged in I chose the REMEMBER MY USER ID option but NOT the PIN or Touch ID options. From that point forward those options didn’t appear on the logon screen until I used the LOGOUT option. It’s all good now. I always liked the SECU app. Used it often in the past and now that my Touch ID issue is solved, I’m happy. Thank you SECU.